Privacy Policy

LlamaLab, Inc. ("LlamaLab," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.llamalab.ai and use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

We collect information in the following ways:

Information You Provide

• •Contact and Demo Forms: Name, email address, company name, and any message you include when requesting a demo or contacting us.
• •Newsletter Signups: Email address when you subscribe to our blog or newsletter.
• •ROI Calculator: Business information such as case volume, staffing details, and cost estimates that you enter when using our ROI Calculator tool.

Information Collected Automatically

• •Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website.
• •Device Information: Browser type, operating system, device type, and screen resolution.
• •Log Data: IP address, access times, referring URLs, and other standard server log information.

We use the information we collect for the following purposes:

• •Respond to Inquiries: To reply to your questions, demo requests, and other communications.
• •Provide Services: To deliver our medical records retrieval and analysis services to you and your firm.
• •Send Communications: To send you newsletters, product updates, and marketing communications that you have opted in to receive. You may opt out at any time.
• •Improve Our Website: To analyze usage patterns and improve our website content, functionality, and user experience.
• •Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• •Essential Cookies: Required for core website functionality, such as managing your session and preferences.
• •Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how we can improve our content and services.
• •Marketing Cookies: Used by our customer relationship management and marketing automation tools to track interactions with our website and forms, enabling us to provide more relevant communications.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

We do not sell your personal information. We may share your information in the following limited circumstances:

• •Service Providers: We share information with trusted third-party service providers who assist us in operating our website and services, such as hosting, analytics, customer relationship management, and marketing automation providers. These providers are contractually obligated to protect your information.
• •Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• •Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• •With Your Consent: We may share your information for other purposes with your explicit consent.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• •Encryption of data in transit using SSL/TLS protocols
• •Secure hosting infrastructure with access controls
• •Regular security assessments and monitoring
• •HIPAA-compliant processes for handling medical records within our platform

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

If you request deletion of your personal information, we will honor that request, subject to any legal obligations that require us to retain certain data. To request deletion, please contact us using the information provided in the Contact Us section below.

Depending on your location, you may have certain rights regarding your personal information:

• •Access: Request a copy of the personal information we hold about you.
• •Correction: Request that we correct inaccurate or incomplete personal information.
• •Deletion: Request that we delete your personal information, subject to certain exceptions.
• •Marketing Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• •Cookie Management: Adjust your browser settings to refuse or delete cookies.

To exercise any of these rights, please contact us at hello@llamalab.ai. We will respond to your request within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• •Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• •Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• •Right to Opt-Out of Sale: We do not sell your personal information. If this practice changes, we will provide a "Do Not Sell My Personal Information" link on our website.
• •Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at hello@llamalab.ai.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at hello@llamalab.ai.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us: