Best Medical Record Retrieval
Companies for Law Firms (2026)
15 companies law firms shortlist for medical records, compared on published retrieval turnaround, whether they find providers clients forget, whether they qualify proof of injury, and whether the cost stays recoverable. Every figure comes from each company's own published materials. Where a company publishes nothing, the cell says so instead of guessing. LlamaLab is one of the 15, held to the same dimensions.
Last updated
How we evaluated
Speed
How fast records are retrieved: days on average vs. the 30 to 60 day standard.
Provider discovery
Whether the service finds providers clients forget, not just named ones.
Case qualification
Clinical confirmation of proof of injury, not just records management.
Recoverable pricing
Retrieval-only billing keeps cost recoverable; platform fees do not.
All 15 companies at a glance
Sourced from each company's own published materials. A cell reads “not publicly disclosed” wherever a company publishes no figure, because an estimate would be worse than a gap.
| Company | What it is | Published retrieval turnaround | Provider discovery | Case qualification | Published retrieval rate |
|---|---|---|---|---|---|
| LlamaLab | AI-native medical evidence for plaintiff firms | 4 days on average; 30 to 40% back same day | Reverse search on insurance claims data finds unlisted providers | Licensed clinical team confirms proof of injury in under 7 days | $50 per facility request, published |
| American Retrieval | Records retrieval + OCR portal | Not publicly disclosed (provider-dependent) | Named providers only; 200,000+ provider network | OCR, annotation, and storage; no clinical review | Not publicly disclosed ("simple and affordable" per its site) |
| U.S. Legal Support | All-inclusive litigation support at scale | Not publicly disclosed; expediting teams in every time zone | Named providers only; 1,100,000+ provider relationships | Medical summaries and treatment chronologies | Not publicly disclosed; custom and bundled |
| Lexitas | Full-suite litigation support (records is one service) | 30 to 45 days (per Lexitas) | Named providers only; 4M+ provider and custodian relationships | Record Insights AI medical chronology | Not publicly disclosed; custom and bundled |
| Tavrn | AI work-product suite for PI (retrieval, chronologies, demands) | Weeks, not months (per Tavrn); no day count published | Retrieves the providers you request | AI intake scoring; chronologies under 24 hours | Not publicly disclosed; demo-based |
| Codes Health | AI retrieval + human-verified record review for plaintiff firms | 1 to 2 weeks average; no same-day (per Codes Health) | Checks known sites and the providers on your request | Human-verified breach-of-care insights; no clinician qualification decision documented | Not publicly disclosed; no public rate card |
| ChartRequest | Subscription-free retrieval portal (CaseBinder) for law firms | Not publicly disclosed; coordinator targets the fastest possible | Named providers only; any U.S. provider | Request accuracy check and redaction | Not publicly disclosed; no monthly subscription (per ChartRequest) |
| ChartSquad | Patient-access PHR retrieval for patients and their representatives | 15-day nationwide average (per ChartSquad) | Named providers only, via patient right of access | Not offered; records land in a patient PHR | No service fee; provider fees at the lowest legally permitted cost (per ChartSquad) |
| Record Retrieval Solutions | Flat-fee nationwide retrieval + RecordSync portal | 15-day average (per RRS; some of its own pages cite 16 days) | Named providers in the U.S., Canada, Mexico, and Puerto Rico | Optional summaries, timelines, and OCR add-ons | $45 flat fee per typical request (per RRS) |
| National Record Retrieval | Portal retrieval with CMS integrations, DX/RX claims data, and record review | Not publicly disclosed; its 10-business-day figure covers review, not retrieval (per NRR) | DX/RX claims report at $75 per hit; records still requested separately | Record review summaries and chronologies | Not publicly disclosed; flat-rate with no per-page charges (per NRR) |
| MRC | Legal nurse consulting + consultative record retrieval | Under 30 days for most record types (per MRC) | Reviews collected records to recommend more providers | Legal nurse reports, chronologies, and triage review | Not publicly disclosed; custom project quotes |
| On-Call Legal | Litigation support (process serving, filing, subpoenas, records) | A few business days, facility-dependent (per On-Call Legal) | Retrieves from the courts, hospitals, and sources you name | Completeness and accuracy check before delivery | Not publicly disclosed; custom quotes |
| Wisedocs | Enterprise medical-record review for claims (review only) | No retrieval service; reviews records you supply | Not offered; works from documents you upload | Claim insights and red flags; makes no case decision | Not publicly disclosed; enterprise review, demo-based |
| EvenUp | AI demand packages + claims intelligence for PI | No retrieval service; you upload or sync records | Not offered; flags documents missing from files you supply | MedChrons chronologies and demand-ready summaries | Not publicly disclosed; quote-based |
| Eve Legal | AI operating system for plaintiff firm workflow (EveOS) | No retrieval service; agents assist with record chasing (per Eve) | Not offered; works from records your firm supplies | Chronologies and case scoring once records are uploaded | No retrieval rate; roughly $350 per med-mal chronology (per Eve) |
Every company in detail
What each one is genuinely best at, and where to read the head-to-head comparison.
LlamaLabEditor's pick
Best for: Plaintiff PI and mass tort firms where records gate the case
AI-native medical evidence platform: records in 4 days on average, reverse provider discovery that finds providers clients never mention, and a licensed clinical team that qualifies proof of injury. Built for personal injury and mass tort plaintiff firms, with retrieval-only pricing that stays fully recoverable.
- 4-day average retrieval; 30 to 40% of records back same day
- Clinical qualification (84% on a 10,000-case PFAS portfolio)
- Plain-English portfolio queries for mass tort
- No platform fees, fully recoverable; optional pay-only-for-qualified-cases pricing
- HIPAA, SOC 2 Type 2, bank-level encryption
American Retrieval
Best for: A long-established OCR records portal with a dedicated account rep
American Retrieval is a long-established medical record retrieval company known for its OCR-enabled records portal and dedicated account reps. Established since 1993, with a 200,000+ provider network and indefinite in-portal storage. It does not publish a turnaround standard. Acquired by U.S. Legal Support in 2025.
- Incumbent since 1993
- OCR portal with annotation and indefinite storage
- Dedicated account reps
U.S. Legal Support
Best for: All-inclusive litigation support at national scale
U.S. Legal Support is one of the largest all-inclusive litigation-support companies and spans court reporting, record retrieval, translations, and trial services. Founded 1996, with 1,100,000+ provider relationships and 27M+ pages retrieved annually. It does not publish a retrieval turnaround.
- Maximum national scale
- Court reporting, translations, trial services
- Now owns American Retrieval
Lexitas
Best for: One vendor across court reporting, depositions, and records
Lexitas is a national litigation-support company with court reporting, record retrieval, process service, and legal staffing under one roof. Founded 1987, with Record Insights AI medical chronologies and 300+ dedicated retrieval staff. Its published retrieval average is 30 to 45 days.
- All-in-one litigation support
- Record Insights AI chronology
- SOC 2 Type 2 security
Tavrn
Best for: AI demand letters and hyperlinked chronologies
Tavrn is an AI-native platform for personal injury firms that covers record retrieval, hyperlinked chronologies, AI demand letters, intake scoring, and eDiscovery. Founded 2022, AI-native, with medical chronologies in under 24 hours and AI demand letters in hours. Records are marketed in weeks, not months.
- AI demand letters + chronologies
- Records in weeks, not months (per Tavrn)
- Intake scoring and eDiscovery
Codes Health
Best for: Human-verified breach-of-care review inside Filevine, if a 1 to 2 week wait is acceptable
Codes Health is a 2024 Y Combinator retrieval company whose own site publishes a 1 to 2 week average, no same-day retrieval, and no public rate card. Completeness checks run against the providers already on the request. A July 2026 Filevine partnership embeds delivery for firms that already run Filevine.
- 1 to 2 week average; no same-day retrieval (per its site)
- No public rate card; pricing through a demo
- No SOC 2 or ISO certification publicly documented (per Airframe, July 2026)
ChartRequest
Best for: A subscription-free portal with a dedicated retrieval coordinator
ChartRequest sells CaseBinder, a subscription-free retrieval portal for law firms with a dedicated coordinator, eAuthorization, and real-time status tracking. CaseBinder adds eAuthorization, real-time status, and no monthly platform fee. ChartRequest does not publish a turnaround standard.
- Dedicated retrieval coordinator (CaseBinder)
- No monthly subscription; volume-scaled fees
- SOC 2, ISO 27001, HIPAA (per ChartRequest)
ChartSquad
Best for: Patient-access retrieval at the lowest legally permitted cost
ChartSquad is a Personal Health Record that retrieves records under the patient's federal right of access, at the lowest cost permitted by law, with a 15-day nationwide average. Founded 2012, with a shareable patient PHR and a fully embedded Clio app.
- 15-day nationwide average (per ChartSquad)
- Patient right-of-access pricing
- Clio-embedded professional workflow
Record Retrieval Solutions
Best for: A published $45 flat fee and RecordSync tracking
Record Retrieval Solutions (RRS) is a nationwide retrieval company with a published $45 flat fee, a 15-day average turnaround, and the RecordSync client portal. Also serves insurance and life sciences, with Filevine, Neos, Needles, and TrialWorks integrations.
- $45 flat fee per typical request (per RRS)
- 15-day average (some pages cite 16 days)
- RecordSync portal included
National Record Retrieval
Best for: Portal retrieval wired into SmartAdvocate, Filevine, and Litify
National Record Retrieval is a Carmel, Indiana medical record retrieval company with an online portal, case-management integrations, automated three-touchpoint follow-up, and add-on DX/RX claims data and record review. Based in Carmel, Indiana, it markets automated three-touchpoint follow-up (autofax, email, and weekly live calls) and holds SOC 2 Type II certification. It does not publish a retrieval turnaround in days; the 10-business-day average it publishes covers record review, not retrieval.
- SmartAdvocate, Law Ruler, Filevine, Litify, and Casepacer integrations
- Automated three-touchpoint provider follow-up (per NRR)
- DX/RX claims data report at $75 per claimant on a hit (per NRR)
- Retrieval day count not published; record review averages 10 business days
MRC
Best for: Legal nurse consulting bundled with retrieval
MRC (Medical Research Consultants) has provided record retrieval and legal nurse consulting since 1983, with U.S.-based nurse consultants and a WiseFiles portal. Publishes an average under 30 days for most record types, with WiseFiles hosting and custom project quotes.
- Legal nurse consulting since 1983
- Average under 30 days for most record types
- WiseFiles portal and custom project budgets
On-Call Legal
Best for: Process serving, court filing, and records from one vendor
On-Call Legal is a Los Angeles-based litigation-support firm (since 1999) that pairs process serving, court filing, and subpoenas with court, recorder, and medical record retrieval. Founded 1999, with 58-county California coverage and nationwide process serving. It does not publish a national medical-retrieval average or a per-request rate.
- Process serving, eFiling, and records in one place
- Serving firms since 1999
- HIPAA-compliant medical retrieval (per On-Call Legal)
Wisedocs
Best for: Enterprise review of records insurers and defense teams already have
Wisedocs is an enterprise AI platform that reviews and summarizes medical records for insurers, TPAs, IME/QME providers, and insurance-defense teams. Founded 2018, trained on 100M+ documents with human-in-the-loop QA, a review-only layer for the claims ecosystem.
- Enterprise review at scale
- Trained on 100M+ documents
- Built for claims / defense, not plaintiff
EvenUp
Best for: AI demand packages and settlement benchmarking, once records exist
EvenUp is a personal injury AI company known for demand package generation, MedChrons medical chronologies, and settlement analytics built on 250,000+ verdicts and settlements. Founded 2019, with 2,000+ firms per its site and a $150M Series E at a $2B+ valuation. It does not retrieve records: files arrive by upload or CMS sync, and its Medical Management tool flags records missing from what you supply.
- Category leader in AI demand packages
- Settlement Repository built on 250,000+ verdicts and settlements
- Does not retrieve records; you upload or sync them
- Pricing not published; quote-based
Eve Legal
Best for: AI intake and casework automation, once records exist
Eve is a legal AI platform (EveOS) for plaintiff firms: 24/7 AI intake, medical chronologies, demand letters, discovery, and legal research. It does not operate a record retrieval service. Founded 2023, with 1,200+ firms per its site, a 4.9/5 rating on G2, and a $103M Series B at a $1B+ valuation. Its medical malpractice page cites source-linked chronologies in about 30 minutes on files up to 40,000 pages, at roughly $350 per case.
- 24/7 AI voice intake in 28 languages (per Eve)
- Chronologies in about 30 minutes once records are uploaded (per Eve)
- No retrieval service; agents assist with record chasing
- Roughly $350 per med-mal chronology; platform priced by quote
Frequently asked questions
What is the best medical record retrieval company for law firms?
It depends which constraint you are solving. For plaintiff PI and mass tort firms where records gate the case, LlamaLab is the pick: 4-day average retrieval, provider discovery, and clinical qualification. Otherwise, American Retrieval for a long-established OCR portal, Lexitas or U.S. Legal Support for one vendor across litigation support, Record Retrieval Solutions for a published $45 flat fee, ChartSquad for lowest-cost patient-access retrieval, National Record Retrieval for portal retrieval wired into your case management system, and Codes Health only if Filevine-embedded breach-of-care flags matter and a 1 to 2 week wait is acceptable.
What is the fastest medical record retrieval service?
LlamaLab publishes the fastest specific average on this page: records back in 4 days, with 30 to 40% back same day. Others publish 15 days (ChartSquad, Record Retrieval Solutions), 1 to 2 weeks (Codes Health), under 30 days (MRC), or 30 to 45 days (Lexitas). On-Call Legal cites a few business days on standard requests, facility-dependent. Four publish no retrieval turnaround at all, and Tavrn markets weeks rather than months without a day count.
How do I choose a medical record retrieval company?
Compare four things: retrieval speed, whether the service discovers providers clients forget, whether it qualifies proof of injury (not just organizes records), and whether its pricing stays recoverable as a case expense rather than charging non-recoverable platform fees.
Which of these companies actually retrieve medical records?
Twelve of the fifteen operate a retrieval service. Wisedocs, EvenUp, and Eve Legal do not: they review, summarize, or draft from records your firm already supplies. They are listed because firms shortlist them alongside retrieval vendors, and because knowing they do not retrieve changes what the shortlist actually covers.
Which medical record retrieval companies publish their pricing?
Two publish a per-request rate: Record Retrieval Solutions at $45 per typical request and LlamaLab at $50 per facility request. ChartSquad publishes a model rather than a rate, charging no service fee and passing provider fees through at the lowest legally permitted cost. Every other company on this page quotes privately.
Are medical record retrieval costs recoverable?
Vendor retrieval invoices tied to a specific case are recoverable from the settlement before the contingency fee. In-house paralegal time and separate platform or technology fees are not; they are firm overhead. Retrieval-only pricing keeps the full cost recoverable.
What is the best record retrieval service for mass tort?
Mass tort needs qualification at volume. LlamaLab has processed tens of thousands of cases across torts like PFAS and Camp Lejeune, qualifying 10,000 PFAS cases in three weeks at an 84% qualification rate, with plain-English queries across the full portfolio.
See why plaintiff firms pick LlamaLab
Records in 4 days on average, AI provider discovery, and clinical qualification for personal injury and mass tort firms. Start a risk-free trial.